Contact us
Moataz Abu Karat · We aim to reply within a few days.
Write to us about anything: a problem with the app, a question about your account, a request to correct or remove information, or something you have reported in the feed and want followed up.
How to get an account
You cannot sign yourself up. WYFA holds children’s records, so access is by invitation:
- Ask your academy for an invite code. Staff receive a code from the head coach; families receive a code that belongs to their player.
- In the app, choose Request an account, enter the code, and fill in your name, email and a password.
- Your request goes to the head coach. You can sign in once it is approved.
If a code is not accepted, it may have been used up or withdrawn — ask the academy for a fresh one.
Reporting content, and blocking people
Every post and comment has a menu with Report and Block. Reports go to the head coach, who reviews them.
Blocking someone hides their posts, which means you can no longer report them. If you want something acted on, report it first, then block.
If you would rather raise something outside the app, or you believe a child is at risk, email us at the address above.
Deleting your account
In the app: Settings → Account → Delete my account. You do not need to contact anyone first.
Your login, name, email and photograph are removed. The academy’s record of attendance, fees and match history remains, because a child does not leave the roster when an account closes. This is explained in full in the privacy policy.
If you have uninstalled the app or cannot sign in, you can still have the account deleted — see deleting your account without the app.
Forgotten password
On the sign-in screen, choose Forgot your password? and a reset link is sent to your email address.
بالعربية
هذه الصفحة متاحة بالكامل بالعربية: صفحة الدعم بالعربية · سياسة الخصوصية بالعربية